1. Introduction

NeuroAcura 脑训练 ("NeuroAcura", "we", "our" or "us") respects your privacy and is committed to protecting the personal information you provide. This Privacy Policy explains how we collect, use, store and protect customer information through our Facebook, Instagram or Any other online media advertisements, online enquiry forms, promotional campaigns, events and direct communications.

2. Information We Collect

We may collect the following personal information:

• Full name
• Contact number / WhatsApp number
• Email address
• Age or age group, where relevant
• Services or programmes of interest
• Enquiries, appointment preferences and other information voluntarily provided

3. Purpose of Collecting Information

We collect and process customer information for the following purposes:

1. To respond to enquiries about NeuroAcura's services and programmes.
2. To contact potential customers regarding consultations, assessments and appointments.
3. To provide information about neurofeedback, QEEG brain assessments, neurotherapy, brain wellness and related programmes.
4. To send marketing information, promotional offers, special packages, event invitations and service updates, where permitted and with the appropriate consent.
5. To conduct customer follow-ups and improve our services.
6. To maintain customer communication records and manage enquiries.

We may communicate through telephone calls, WhatsApp, SMS, email, Facebook Messenger or other appropriate communication channels.

4. Consent for Marketing Communications

By providing your contact information and separately agreeing to receive promotional communications, you consent to NeuroAcura contacting you regarding its products, services, promotions and events.

You may withdraw your marketing consent at any time by contacting us or replying "STOP" to our promotional messages.

Withdrawing marketing consent will not prevent us from responding to an enquiry or communicating information necessary for a service you have requested.

5. Protection and Disclosure of Personal Data

We take reasonable measures to protect personal information against unauthorised access, misuse, loss or disclosure.

We do not sell customer personal information to third-party marketers.

Information may be accessed by authorised NeuroAcura personnel and disclosed to service providers supporting our communication, marketing, customer management or technology systems, subject to appropriate safeguards, or where required by law.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including legitimate business and legal requirements.

When information is no longer required, we will securely delete or anonymise it where appropriate.

7. Your Privacy Rights

You may contact NeuroAcura to:

• Request access to your personal information.
• Request corrections to inaccurate information.
• Withdraw consent for marketing communications.
• Request that we stop using your personal information for direct marketing.
• Request deletion of information, subject to applicable legal and operational requirements.

8. Sensitive Health Information

NeuroAcura recognises that health-related information requires additional care and protection.

We do not require customers to disclose sensitive medical information solely to receive marketing communications. Any health information collected for clinical consultation or assessment will be handled separately with appropriate privacy safeguards and consent.

9. Changes to This Policy

NeuroAcura may update this Privacy Policy periodically to reflect changes in our services, business practices or applicable laws.

The latest version will be made available through our published Privacy Policy page.

10. Contact Information